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Returns

  1. What is your return policy?
  2. What do I do if I received a damaged product or the wrong product?
  3. Can I return all products?
  4. How do I send a product back?
  5. I returned a product. How long will it take to receive my refund?
  6. Who do I contact for other questions?
  1. What is your return policy?
    You are entitled to return a printed book within two weeks of receiving it by providing notification via email at info@rheinwerk-publishing.com, or by returning the goods to:

    PSSC-Ann Arbor
    100 N. Staebler Rd, Ste D
    Ann Arbor, MI 48103 U.S.A.

    A reason for the return is not required.

    For products that consist of a printed and an electronic component (“bundle”), this right to return only extends to the printed component. We will refund you the price difference between the bundle and the e-book price. E-books (including E-Bites) are non-returnable.

    If you decide to return a product, you are responsible for all postal charges for the return if the products received are the products you ordered and if they were not damaged upon receipt. You are also responsible for any damage that occurs to products being returned prior to their receipt by Rheinwerk Publishing.

  2. What do I do if I received a damaged product or the wrong product?
    In case of complaints, please contact our customer service via email:

    Monday to Friday, 8 a.m. to 9 p.m., Eastern time
    orders@rheinwerk-publishings.com

  3. Can I return all products?
    You can return all printed products. For products that consist of a printed and an electronic component (“bundle”), the right to return only extends to the printed component. We will refund you the price difference between the bundle and the e-book price. E-books (including E-Bites) are non-returnable.
  4. How do I send a product back?
    Please send the books to:

    PSSC-Ann Arbor
    100 N. Staebler Rd, Ste D
    Ann Arbor, MI 48103 U.S.A.

    If you decide to return a product, you are responsible for all postal charges for the return if the products received are the products you ordered and if they were not damaged upon receipt. You are also responsible for any damage that occurs to products being returned prior to their receipt by Rheinwerk Publishing.

    If you have any questions regarding the best way to return products, please contact our customer service with a copy of your order (confirmation e-mail, package slip, invoice/receipt) via e-mail:

    Monday to Friday, 8 a.m. to 9 p.m., Eastern time
    orders@rheinwerk-publishing.com

  5. I returned a product. How long will it take to receive my refund?
    The amount to be refunded will be charged back to your credit card within one week.
  6. Who do I contact for other questions?
    If you have any other questions, please contact our customer service with a copy of your order (confirmation e-mail, package slip, invoice/receipt) via e-mail:

    Monday to Friday, 8 a.m. to 9 p.m., Eastern time
    orders@rheinwerk-publishing.com